Last updated: December 2025
At Thelmac, customer satisfaction is important to us. Please read this policy carefully before placing an order.
1. Order Cancellation
Orders may be canceled within 12 hours of purchase. Once processing begins, cancellations may not be possible.
2. Returns
We accept returns only in the following cases:
- Item arrived damaged or defective
- Wrong item was received
Returns must be requested within 7 days of delivery.
Returned items must be unused, in original packaging, and include proof of purchase.
3. Non-Returnable Items
The following items are non-returnable:
- Items on sale or marked “Final Sale”
- Items damaged due to misuse or normal wear
- Items returned after the return window
4. Refunds
Once your return is approved:
- Refunds will be processed within 5–10 business days
- Refunds are issued to the original payment method
- Shipping fees are non-refundable
5. Late or Missing Refunds
If you haven’t received a refund after processing:
- Check with your bank or card provider
- Contact us for assistance
6. Exchanges
We do not offer direct exchanges. Please return the item (if eligible) and place a new order.
7. Shipping Issues
If your order is:
- Lost in transit
- Delivered damaged
Contact us within 7 days of the delivery date. We may offer a replacement or refund depending on the situation.
8. Customs & Delays
We are not responsible for delays caused by customs inspections, carrier issues, or events beyond our control.
9. Contact Information
For all return and refund requests, contact us at:
📧 support@thelmac.com