At Thelmac, we aim to make your shopping experience smooth and transparent.
This article explains how our shipping and delivery process works, what to expect after
placing an order, and how we ensure your items reach you safely.
Order Processing
Once you place an order on our website, it is processed within
1–3 business days. During this time, we verify payment,
confirm product availability, and prepare your order for shipment.
Shipping Times
Because some of our products are sourced from trusted global suppliers,
delivery times may vary depending on your location and the product ordered.
- Estimated delivery time: 7–21 business days
- Tracking information is provided when available
Delivery & Tracking
Once your order has shipped, you may receive a tracking number via email.
Tracking updates can take several days to appear, depending on the carrier.
Customs & Duties
International shipments may be subject to customs inspections or import duties,
depending on your country’s regulations. Any applicable fees are the
responsibility of the customer.
Delayed or Missing Orders
While delays are rare, they can occasionally occur due to customs processing,
weather conditions, or carrier issues. If your order has not arrived within
the expected timeframe, please contact our support team for assistance.
Need Help?
If you have any questions about shipping or delivery, feel free to reach out to us
via our Contact Us page. We’re always happy to help.