Thelmac works with trusted international suppliers and logistics partners to deliver your orders safely and efficiently.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Shipping & Delivery Time
Estimated delivery times:
- Standard Delivery: 7–21 business days
- Delivery times may vary depending on destination, customs processing, and courier performance.
Shipping Confirmation & Tracking
Once your order has been shipped:
- You will receive a confirmation email
- A tracking number will be provided when available
Tracking updates may take several days to appear.
Multiple Shipments
If your order contains multiple items, they may be shipped separately from different warehouses.
Customs, Duties & Taxes
Customs fees, import duties, or taxes (if applicable) are the responsibility of the customer and are determined by local authorities.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date.
Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for failed deliveries caused by incorrect or incomplete addresses.