Last updated: December 2025
1. Where do you ship from?
We work with trusted international suppliers and fulfillment partners. Products may ship from different warehouses depending on availability.
2. How long does shipping take?
Shipping times vary by location:
- Processing time: 1–3 business days
- Delivery time: 7–21 business days
International deliveries may take longer due to customs or courier delays.
3. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email. Tracking updates may take a few days to appear.
4. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping availability may vary by product and destination.
5. What payment methods do you accept?
We accept secure payments via supported payment gateways, including debit and credit cards. All payments are encrypted and processed securely.
6. Can I cancel or change my order?
Orders can be canceled or changed within 12 hours of purchase. After processing begins, changes may not be possible.
7. What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We’ll assist with a replacement or refund where applicable.
8. Do you accept returns?
Returns are accepted only for damaged, defective, or incorrect items. Please refer to our Refund & Return Policy for full details.
9. Are there any customs fees or taxes?
Customs fees, import duties, or taxes (if applicable) are the responsibility of the customer. These fees vary by country.
10. How can I contact customer support?
You can reach us via email:
📧 support@thelmac.com