Privacy Policy

Last updated 10 November 2026

MarketEase is operated by THELMAC ENTERPRISE. This notice explains how we handle information when you create an account, register a shop, publish product, vehicle or property listings, register services, review shops, contact businesses or support, acknowledge this policy or choose optional analytics.

Business digital address: GN-0338-7500, Ghana. Privacy enquiries: support@thelmac.com.

Information you provide

We process account details, including your name and email, and the shop information and product content you submit. Shop information includes business phone and WhatsApp numbers, region, town, location, description and your MarketEase shop address. If you leave the shop address name blank, we generate one from your shop name. You do not need an existing website. Ghana phone numbers entered in local format are saved with +233 so calling and WhatsApp links work internationally. Required fields are marked in our forms; without the required information we may be unable to create your account, register your shop or handle your request.

Email and Google sign-in

Email registration and password sign-in are handled through Supabase Authentication. Verification and password-reset emails are sent through Hostinger Email using our MarketEase sender address. Mail providers process the delivery information needed to route these messages and may filter them into spam. If you choose Google sign-in, Google and Supabase process the sign-in and provide basic account information, including your name, email and provider account identifier. Google profile information may also include a profile picture. We do not receive your Google password or request access to your Gmail messages. Phone-number registration and SMS verification are not currently offered; business contact numbers are used for shop contact details instead.

Public shop information

Approved shop details and eligible active product listings are visible to visitors, including people who are not signed in. Public details include your shop location, description, product information and shop address. Use business contact details you are comfortable publishing. Public pages may be indexed by search engines or copied by others; changing or removing content here does not remove their copies. Uploaded product photos use public URLs. Hiding a listing does not make its photo URL private. Do not upload private documents or personal information you do not want published.

Policy acknowledgement and contact access

Buyers and sellers are asked to read and accept this policy before continuing to account registration. Google sign-in also requires this acknowledgement because it can create a new account. After acceptance, we return you to the registration or contact page you came from. We record the policy version and acknowledgement time with email account registrations and attempt to record them for new Google accounts. This records your confirmation; it does not verify that you read every part of the policy.

You can browse public listings without accepting. On our shop, product, service and vehicle/property detail pages, phone and WhatsApp numbers and their contact links are withheld until acknowledgement in that browser. Contact and enquiry options become available after acceptance; visitors do not need to create an account just to view those options. Owners and authorised administrators can still manage business contact details through their account pages.

A necessary, signed first-party cookie remembers the policy version and your acknowledgement time for up to 90 days. Reading the cookie does not extend its expiry. Clearing cookies, using a different browser or device, expiry, or an updated policy version requires acknowledgement again. You can remove this cookie through your browser settings to restore the contact prompt. This does not delete an acknowledgement already recorded with your account; contact support for account-related privacy requests.

Accepting this policy does not enable optional analytics, subscribe you to marketing, or authorise unwanted contact. Business contact details remain information you choose to publish. The website display gate does not restrict the existing public database API or prevent contact details in descriptions, reviews or images from being seen. Previously copied or indexed details may remain available elsewhere. Do not rely on this gate to keep a personal number confidential, and do not use published details for spam or unrelated messages.

Shop reviews

When you review a shop, your rating, review text, publication date and review reference are public immediately. New or edited reviews display your first name and surname initial from your profile, with notice and confirmation before posting. Your email and phone number are not displayed with reviews. Existing reviews without a published name remain labelled Community member until their author edits them and confirms publication of their name. We link reviews to your account so you can edit or delete them and so administrators can moderate abuse. Do not include private contact details or payment information in review text. Administrators can hide reviews; hidden reviews do not affect public ratings. Hidden reviews remain stored until deleted by their author or removed with the associated account or shop.

Support requests

When you use our Help Center or Contact form, we store your name, reply email, request type, subject and message in Supabase. These requests are private and available to authorized administrators to investigate, respond and track resolution. They are not public reviews. You do not need an account to submit a request. Account deletion does not automatically remove separately submitted support correspondence; contact support@thelmac.com for a privacy request. Do not include passwords, verification codes or payment card details.

Resolved support-form requests are scheduled for deletion after 90 days through a daily database cleanup. New and in-progress requests are kept while unresolved. Reopening a request cancels its deletion countdown; resolving it again starts a new 90-day period. Existing resolved requests receive a 90-day period from the introduction of this rule where a reliable resolution date was not previously recorded. This rule covers support-form records, not copies in email inboxes, provider logs or backups, which are handled separately.

How we use information

We use account information to provide sign-in and account management. We use shop details and product content to review registrations, publish listings and help customers contact sellers. We also record administrator shop-status changes for accountability. Creating an account is separate from submitting a shop for approval. An approved shop is not a guarantee or verification of every product claim, transaction or review.

Seller plans and launch promotions

We record seller eligibility, shop submission and approval dates, plan allowances and, where granted, promotional access and expiry. We also store listing-retention choices and related administrative and maintenance records to apply product limits and handle promotion expiry. These records are linked to the seller account and are not published as a public customer list. Promotional access does not require payment-card details or automatically create a paid subscription. Promotion dates and eligibility are described separately in the applicable offer; this privacy notice does not activate an offer.

Technology providers

We use Supabase for authentication, database services and product photo storage; Vercel for website hosting and request processing; Hostinger Email for account verification, password resets and support correspondence; and Google when you choose Google sign-in or allow Google Analytics. These providers process information needed to deliver their respective services. Their infrastructure and service providers may process information outside Ghana. Public shop details and listings can also be accessed worldwide. Information may be disclosed where required by applicable law or necessary to investigate abuse or protect the service. You can contact us for more information about the providers involved in handling your information.

Import and export service companies

If you register a service company, we store its name, description, services, routes served, transport options, business location, contact details, optional website and public credentials, along with the account that manages it and review records. Approved profiles publish the business details you submit. Use business contact information and avoid uploading private identity or financial information. A profile is hidden during review, after suspension, or while verified account deletion is processed. Deleting the account removes its service company profile and associated review history.

The quote form prepares a message in your browser. MarketEase does not store the shipment details entered there. Choosing email or WhatsApp passes the prepared message to the communication service you select; it is sent to the company only when you send it. The company and that communication service handle information you share with them.

Vehicle and property listings

We store vehicle or property details, sale or rental prices and periods, general area, town, region, photos, availability, and your public advertiser contact name, phone and optional WhatsApp number. Listings are linked to the managing account and reviewed before publication. Use a general area instead of a private street address, and remove sensitive information and location metadata from photos. Approved available listings publish the details you submit. Editing a listing requires another review.

Listing photos are stored in private storage. Approved available listings, their owners and authorised administrators can obtain temporary photo links, which may remain valid for up to one hour after a listing is hidden. The account-deletion workflow removes listing photos before deleting the account, and removes associated listing and review records. Unavailable or suspended listings remain in your account for management until account deletion. Calls and WhatsApp enquiries go directly to the advertiser; MarketEase does not process sales, deposits or rental bookings.

Local service professionals

Individuals and companies can register local services. We store the provider name, individual/company selection, trades, description, general base location, areas served, optional years of experience, public contact details, credentials and optional work photos. Your login email is not automatically published; local providers may leave the public email and office-address fields blank. Approved profiles publish the business details and work photos you submit.

Work photos use private storage. Providers can view their own photos and administrators can review them. Approved profiles can issue temporary public photo links, which may remain valid for up to one hour after a profile is hidden. Remove sensitive information and location metadata before uploading. The account-deletion workflow removes service photos before deleting the account. Job enquiry details remain in your browser until you choose to send them through email or WhatsApp; MarketEase does not store the job enquiry or send it automatically. You can also call the provider directly.

Contacting sellers

Calling a seller, service provider or advertiser, or opening WhatsApp, takes you outside MarketEase. Information you share in those conversations is handled by the seller and the communication service you choose. MarketEase does not receive those conversations through its contact links or collect payments for purchases arranged directly with sellers. Do not send payment-card details or verification codes through public listings, reviews or support forms.

Authentication and technical records

MarketEase uses authentication cookies to maintain sign-in sessions. A first-party cookie can remember your last app page and account identifier on this browser for up to 30 days, so you can return after signing in again. Explicitly signing out clears this saved location. It does not save passwords, unsaved form text or photo selections. Our infrastructure providers may process technical records, such as IP addresses, request details, and errors, to operate and secure their services.

Analytics and advertising

With your permission, we use Google Analytics 4 to measure visits to public pages and understand which pages people browse, plus successful sign-ups, logins, shop registration starts, shop submissions, and administrator approvals. Private account pages do not generate page views. Analytics cookies help distinguish browsers and visits. Google receives analytics events and the technical connection information needed to process them. Our page-view events use page paths without URL queries or fragments; we do not intentionally send names, email addresses, passwords, form contents or private account pages. Analytics remains off until you choose Allow analytics. You can decline or withdraw through Analytics choices at the bottom of the website. We store that choice in your browser. Advertising personalisation and Google signals are disabled. We do not currently use session recordings or track purchases made directly with sellers. Posting MarketEase promotions on Facebook, Instagram or WhatsApp does not itself add those platforms’ tracking tags to this website.

Your analytics choice is remembered in browser storage until you change it or clear that storage. A preference cookie also remembers the choice for up to one year and is refreshed on visits. After consent, short-lived cookies can carry successful-action events for up to ten minutes, and browser session storage helps avoid repeat counts. Google Analytics uses its own browser identifiers; we do not include your name, email, phone number, password, account ID or shop ID in conversion-event parameters. Public page paths can contain a shop address or product reference. Google Analytics is configured to retain detailed event and user data for 14 months, without restarting user-data retention when you return. These controls do not set the same expiry for standard aggregated reports. Analytics retention is separate from account deletion. Declining analytics does not prevent account or shop registration. Withdrawing consent stops future analytics from this browser; it does not automatically erase events already sent to Google.

Account deletion and privacy requests

To request account deletion, access to your personal information, or correction of account information, email support@thelmac.com. We may need to verify your identity before acting on a request. Never send your password or verification codes.

You can request access to your information, correction of inaccurate details, deletion, or raise an objection or complaint about how we use it. Where processing depends on consent, you can withdraw that consent. Requests are considered under applicable law and may require identity verification. You may also raise a concern with Ghana’s Data Protection Commission. Creating an account does not sign you up to a promotional email or SMS mailing list.

Deletion requests and retention

We aim to acknowledge privacy and account-deletion requests within three business days. Acknowledgement does not mean deletion has been completed. We will verify the request and explain the next steps.

While a verified deletion request is being processed, we hide the owner’s shops and listings. When deletion proceeds, we remove the account, profile, shops, product records, associated shop reviews and uploaded product photos.

For completed account deletions, we retain deletion-request records and associated owner-linked shop-status audit records for 90 days after completion. A daily cleanup job removes eligible records after that period. Requests that remain open are not removed by this completed-request cleanup.

Our procedure is to permanently delete related deletion-request emails and attachments from our support mailbox 90 days after completion, including related sent messages and copies in Trash. This mailbox cleanup is performed manually and is separate from the database cleanup.

Provider-managed technical logs and any backup or recovery copies follow separate retention arrangements. Our database and mailbox cleanup processes do not directly erase those copies. Hostinger has not confirmed a single retention period covering all email backups and delivery or security logs. Such records may remain subject to the provider’s retention schedules and legal, security or operational requirements.